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Tours & Experiences
Contact Information
Address
Klettagardur 11, 104 Reykjavik, Iceland
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Location
Klettagardur 11, 104 Reykjavik, Iceland
Official pages rechecked 2 November 2026. Prices and policies are dated observations; unresolved details and booking-specific conditions are qualified below.
Arctic Adventures is an Iceland tour operator offering day trips, multi-day journeys, self-drive itineraries and private arrangements. Its Reykjavik contact address is Klettagardur 11, 104 Reykjavik. That office address is not a universal tour meeting point: the departure location and pickup instructions for the particular product govern.
Choose the product before comparing the price
| Trip choice | What to check on the individual itinerary |
|---|---|
| Day sightseeing | Total duration, pickup zone, stops and time at each stop |
| Glacier, ice cave or other activity | Minimum age, required fitness, supplied safety equipment and personal clothing |
| Meet on location | Exact coordinates/address, arrival buffer and ability to reach it independently |
| Multi-day trip | Overnight stops, room occupancy, luggage allowance and included meals |
| Trekking, group or self-drive | Different cancellation schedule and any third-party services |
| Private/custom | Written itinerary and quote from the private travel desk |
The South Coast collection demonstrates why broad destination labels are insufficient. It lists an approximately ten-hour South Shore Adventure and a fourteen-to-sixteen-hour Jokulsarlon/Diamond Beach day trip, alongside two-day and longer itineraries. Those are materially different travel days. A shared South Coast label does not mean the same driving, activity level or glacier-lagoon stop is included.
Use duration as well as price when comparing. A long day trip may leave less flexibility for an independent evening activity, while a multi-day trip introduces room and luggage questions. The live collection includes inconsistent title/duration text for at least one four-day-labelled listing; confirm the individual product rather than copying a card's duration into your plan.
Pickup and meeting points
The terms say most tours offer pickup/drop-off, but inclusion varies. Some include it, some sell it as an extra and others offer meeting on location only. Read the specific tour description and voucher; do not assume hotel pickup because another Arctic Adventures tour provides it.
The traveler must supply the pickup location in time and be ready from the beginning of the assigned pickup window. Missing pickup does not create a refund entitlement under the published terms. Check the actual bus stop or meeting point rather than waiting at a hotel doorway that vehicles cannot serve.
If meeting on location, confirm that the chosen tour permits that arrangement and use its arrival instructions. Traveling independently to an activity does not guarantee you can join after the briefing starts. The customer portal allows pickup changes and shows vouchers and schedule/delay information; make changes before the operational deadline rather than relying on an unread last-minute message.
Gear, clothing and participation
The terms distinguish required safety equipment from optional rental gear. Safety equipment needed for each tour is supplied; hiking shoes, waterproof jackets and trousers are examples of rental extras. This does not mean everyday clothing and footwear are included in the advertised ticket.
Rental gear can be added through My Adventures no later than the evening before departure. Supply sizes so the guide can bring the correct equipment. Multi-day extras can include luggage storage, sleeping bags, single supplements, hiking poles or dietary requests, depending on the trip. Check availability and inclusion rather than treating that list as standard equipment on every itinerary.
Appropriate footwear and clothing are required. The operator can refuse participation for unsuitable dress, with cancellation charges applying. Minimum age and fitness requirements are activity-specific; this operator-wide listing does not invent a single threshold for glacier hiking, snorkeling, sightseeing and trekking.
Refundable rates, non-refundable rates and partner tours
| Product/rate | Current published cancellation position |
|---|---|
| Arctic-operated day/multi-day, eligible refundable rate | More than 24 hours before departure for full refund; less notice no refund |
| Non-refundable rate | No refund; a limited rescheduling option may be available under its conditions |
| Self-drive/group/trekking | More than 14 days:100%; less than 14 days:50%; less than 48 hours:no refund |
| Trusted-partner operation | That operator's policy applies |
For the 24-hour policy, the current terms require cancellation through My Adventures. If the portal is inaccessible, use the written customer-contact form as directed. The lead traveler must make a valid request. Merely calling or sending a social message should not be assumed to satisfy the policy.
Non-refundable bookings may be rescheduled once to the same tour, subject to availability, within fourteen days before or after the original departure. The terms set advance-request conditions and any higher-price difference is payable. This is not a cash refund or an unrestricted credit to any tour.
Extras generally follow the purchased tour's cancellation rules. Reducing party size can count as a partial cancellation. Review the rate and operating company before using an advertised free-cancellation badge as your entire understanding of the booking.
Current contact and support
Customer Care is published as 07:00-22:00 GMT daily on +354 562 7000. The private travel desk is listed 07:30-16:30 GMT Monday-Friday on +354 588 1307. A website assistant advertised 24/7 is different from the human team's hours.
Use the portal to retrieve vouchers, check schedules and manage eligible details. If your activity departs soon and you cannot complete a required change, use the operator's stated urgent contact route. We have not verified every partner's emergency phone or departure location, so keep the confirmation for the actual booked product.
Frequently asked questions
Is Klettagardur 11 where every tour starts?
No. It is the published Reykjavik contact address. Follow the individual tour voucher for pickup or meeting instructions.
Is hotel pickup always included?
No. The terms distinguish included pickup, paid extras and meet-on-location products.
Are hiking boots and waterproof clothing included?
Not universally. Required safety equipment is supplied, while personal clothing and rental gear need checking for the chosen trip.
Does every trip allow 24-hour free cancellation?
No. Non-refundable rates, self-drive/group/trekking products and partner-operated tours have different rules. Use the selected rate and correct cancellation channel.
Private products and the pickup page: refreshed 2 November 2026
The dedicated cancellation page gives more specific private-product rules than a general free-cancellation badge. Private day tours are described as 90% refundable with more than 72 hours' notice, not a full refund. Private multi-day trips for 1-9 people use 90% beyond 14 days, 50% inside 14 days and no refund inside 72 hours. Larger groups, flights/helicopters, partner operations and special rates have other conditions. Confirm the product and exact notice boundary with the terms attached to the booking. Dedicated cancellation policy.
For ordinary eligible refundable day/multi-day products, the dedicated page retains the more-than-24-hour full-refund rule. Its policy applicability date is 20 October 2025; a fresh retrieval date is not evidence that the policy itself was written today. The broader terms page was only partly retrieved in this check, so its later cancellation/car-rental sections have not been independently rechecked against the complete dedicated policy. Cancellation policy and general terms.
Use the actual pickup page and voucher rather than an office map pin. It excludes routine collection from private/Airbnb apartments and Keflavik Airport and asks guests to be ready from the start of their window. Temporary notices visible on 2 November 2026 redirect Fosshotel Lind guests to bus stop 9 and the construction-affected Special Tours point to bus stop 4. Recheck those notices close to departure; they are not permanent address changes. Pickup instructions and current notices.
No single participation age or fitness rule applies to every Arctic product. A scenic coach itinerary, a glacier walk and a snorkeling product need their own eligibility and equipment checks. The operator-wide customer-service hours below do not establish a departure time or staffed access to every activity base. Customer Care and Private Travel Desk.
Research and sources
Iceland.org independent desk research. Initial source research 1 November 2026; no personal visit or owner endorsement is claimed. Prices, schedules and policies are dated snapshots; your booking confirmation and current operator terms govern.
Map/database provenance: OpenStreetMap, (c) OpenStreetMap contributors, ODbL 1.0. Factual visitor guidance is independently written from the cited sources.
Image credit
Arctic Adventures logo, supplied in its official Media Asset Library. Source and permission.
Official pages rechecked 2 November 2026. Prices and policies are dated observations; unresolved details and booking-specific conditions are qualified below.
Arctic Adventures is an Iceland tour operator offering day trips, multi-day journeys, self-drive itineraries and private arrangements. Its Reykjavik contact address is Klettagardur 11, 104 Reykjavik. That office address is not a universal tour meeting point: the departure location and pickup instructions for the particular product govern.
Choose the product before comparing the price
| Trip choice | What to check on the individual itinerary |
|---|---|
| Day sightseeing | Total duration, pickup zone, stops and time at each stop |
| Glacier, ice cave or other activity | Minimum age, required fitness, supplied safety equipment and personal clothing |
| Meet on location | Exact coordinates/address, arrival buffer and ability to reach it independently |
| Multi-day trip | Overnight stops, room occupancy, luggage allowance and included meals |
| Trekking, group or self-drive | Different cancellation schedule and any third-party services |
| Private/custom | Written itinerary and quote from the private travel desk |
The South Coast collection demonstrates why broad destination labels are insufficient. It lists an approximately ten-hour South Shore Adventure and a fourteen-to-sixteen-hour Jokulsarlon/Diamond Beach day trip, alongside two-day and longer itineraries. Those are materially different travel days. A shared South Coast label does not mean the same driving, activity level or glacier-lagoon stop is included.
Use duration as well as price when comparing. A long day trip may leave less flexibility for an independent evening activity, while a multi-day trip introduces room and luggage questions. The live collection includes inconsistent title/duration text for at least one four-day-labelled listing; confirm the individual product rather than copying a card's duration into your plan.
Pickup and meeting points
The terms say most tours offer pickup/drop-off, but inclusion varies. Some include it, some sell it as an extra and others offer meeting on location only. Read the specific tour description and voucher; do not assume hotel pickup because another Arctic Adventures tour provides it.
The traveler must supply the pickup location in time and be ready from the beginning of the assigned pickup window. Missing pickup does not create a refund entitlement under the published terms. Check the actual bus stop or meeting point rather than waiting at a hotel doorway that vehicles cannot serve.
If meeting on location, confirm that the chosen tour permits that arrangement and use its arrival instructions. Traveling independently to an activity does not guarantee you can join after the briefing starts. The customer portal allows pickup changes and shows vouchers and schedule/delay information; make changes before the operational deadline rather than relying on an unread last-minute message.
Gear, clothing and participation
The terms distinguish required safety equipment from optional rental gear. Safety equipment needed for each tour is supplied; hiking shoes, waterproof jackets and trousers are examples of rental extras. This does not mean everyday clothing and footwear are included in the advertised ticket.
Rental gear can be added through My Adventures no later than the evening before departure. Supply sizes so the guide can bring the correct equipment. Multi-day extras can include luggage storage, sleeping bags, single supplements, hiking poles or dietary requests, depending on the trip. Check availability and inclusion rather than treating that list as standard equipment on every itinerary.
Appropriate footwear and clothing are required. The operator can refuse participation for unsuitable dress, with cancellation charges applying. Minimum age and fitness requirements are activity-specific; this operator-wide listing does not invent a single threshold for glacier hiking, snorkeling, sightseeing and trekking.
Refundable rates, non-refundable rates and partner tours
| Product/rate | Current published cancellation position |
|---|---|
| Arctic-operated day/multi-day, eligible refundable rate | More than 24 hours before departure for full refund; less notice no refund |
| Non-refundable rate | No refund; a limited rescheduling option may be available under its conditions |
| Self-drive/group/trekking | More than 14 days:100%; less than 14 days:50%; less than 48 hours:no refund |
| Trusted-partner operation | That operator's policy applies |
For the 24-hour policy, the current terms require cancellation through My Adventures. If the portal is inaccessible, use the written customer-contact form as directed. The lead traveler must make a valid request. Merely calling or sending a social message should not be assumed to satisfy the policy.
Non-refundable bookings may be rescheduled once to the same tour, subject to availability, within fourteen days before or after the original departure. The terms set advance-request conditions and any higher-price difference is payable. This is not a cash refund or an unrestricted credit to any tour.
Extras generally follow the purchased tour's cancellation rules. Reducing party size can count as a partial cancellation. Review the rate and operating company before using an advertised free-cancellation badge as your entire understanding of the booking.
Current contact and support
Customer Care is published as 07:00-22:00 GMT daily on +354 562 7000. The private travel desk is listed 07:30-16:30 GMT Monday-Friday on +354 588 1307. A website assistant advertised 24/7 is different from the human team's hours.
Use the portal to retrieve vouchers, check schedules and manage eligible details. If your activity departs soon and you cannot complete a required change, use the operator's stated urgent contact route. We have not verified every partner's emergency phone or departure location, so keep the confirmation for the actual booked product.
Frequently asked questions
Is Klettagardur 11 where every tour starts?
No. It is the published Reykjavik contact address. Follow the individual tour voucher for pickup or meeting instructions.
Is hotel pickup always included?
No. The terms distinguish included pickup, paid extras and meet-on-location products.
Are hiking boots and waterproof clothing included?
Not universally. Required safety equipment is supplied, while personal clothing and rental gear need checking for the chosen trip.
Does every trip allow 24-hour free cancellation?
No. Non-refundable rates, self-drive/group/trekking products and partner-operated tours have different rules. Use the selected rate and correct cancellation channel.
Private products and the pickup page: refreshed 2 November 2026
The dedicated cancellation page gives more specific private-product rules than a general free-cancellation badge. Private day tours are described as 90% refundable with more than 72 hours' notice, not a full refund. Private multi-day trips for 1-9 people use 90% beyond 14 days, 50% inside 14 days and no refund inside 72 hours. Larger groups, flights/helicopters, partner operations and special rates have other conditions. Confirm the product and exact notice boundary with the terms attached to the booking. Dedicated cancellation policy.
For ordinary eligible refundable day/multi-day products, the dedicated page retains the more-than-24-hour full-refund rule. Its policy applicability date is 20 October 2025; a fresh retrieval date is not evidence that the policy itself was written today. The broader terms page was only partly retrieved in this check, so its later cancellation/car-rental sections have not been independently rechecked against the complete dedicated policy. Cancellation policy and general terms.
Use the actual pickup page and voucher rather than an office map pin. It excludes routine collection from private/Airbnb apartments and Keflavik Airport and asks guests to be ready from the start of their window. Temporary notices visible on 2 November 2026 redirect Fosshotel Lind guests to bus stop 9 and the construction-affected Special Tours point to bus stop 4. Recheck those notices close to departure; they are not permanent address changes. Pickup instructions and current notices.
No single participation age or fitness rule applies to every Arctic product. A scenic coach itinerary, a glacier walk and a snorkeling product need their own eligibility and equipment checks. The operator-wide customer-service hours below do not establish a departure time or staffed access to every activity base. Customer Care and Private Travel Desk.
Research and sources
Iceland.org independent desk research. Initial source research 1 November 2026; no personal visit or owner endorsement is claimed. Prices, schedules and policies are dated snapshots; your booking confirmation and current operator terms govern.
Map/database provenance: OpenStreetMap, (c) OpenStreetMap contributors, ODbL 1.0. Factual visitor guidance is independently written from the cited sources.
Image credit
Arctic Adventures logo, supplied in its official Media Asset Library. Source and permission.